Frequently Asked Questions

Do you have an authorized service center in Sofia?

At the moment, the service is located in Varna. If you are from another city, you can send the part or the scooter for repair to our authorized service center with a courier company. We will repair it and send it back by courier. More information on tel. 0893 92 78 37 or by email: service@goemotion.bg

How to use up to -20% discount, do I need to download your app?

Yes, download the app and register to take advantage of the discount. Download it from App Store or Google Play, register and in the application you will receive a card with a barcode, which you must add to the field when completing an order. You can also take a look at our tutorial how to use Go discount. This way you will take advantage of the discount and use the GO price for all products – electric scooters, electric wheels, spare parts, accessories.

How to order? Can I place a quick order over the phone?

Order through our online store by filling in the necessary shipping information. You can also order by phone - 0893 92 78 37., phone orders are accepted Monday through Friday, 8:30 a.m. to 5:30 p.m.

How do I return a product? In what time frame?

Goods can be returned within 14 days with a completed form and receipt - only if the product has NOT been used and sent in the original packaging. If you have any questions, call 0893 92 78 37. Electric scooters, electric wheels, controllers, displays, batteries and chargers are not exchangeable.

How do you book a repair appointment?

You don't need to make an appointment - come straight to our authorized service center every weekday - from 10:00 to 20:00 and Saturday and Sunday from 10:00 to 19:00.

What speed do electric bikes go?

It depends on many factors. In the GO E-motion store you will find a variety of bikes, some of which they are developing up to 25, up to 45, and others up to 55 km/h.

What speed do electric scooters develop?

Each model develops different speeds - according to the budget options between 20 – 30 km/h., middle class approx 50 km/h, the most powerful among 70 – 110 km/h.

What are your working hours?

We are working every weekday from 10:00 to 20:00. Saturday and Sunday we are from 10:00 a.m. to 7:00 p.m.

What manufacture are the electric scooters and wheels offered?

We offer high quality electric scooters at leading global brands like Dualtron, Xiaomi, Kugoo Kirin, Vsett, Rovoron. As well as electric wheels Engwe and Kugo Kirin.

What is the range of e-scooters on 1 battery charge?

The mileage of a battery is determined by its capacity, the speed at which the scooter is ridden, the incline, the rider's weight. It has batteries with a mileage of 20-30 km to 100 – 110 km.

What is the range on a single charge of an e-bike battery?

Mileage depends on many things – bike model, battery type and condition, terrain, weight, etc. For more information, we recommend looking at the technical parameters of the bike you are interested in in the product description on our website.

How long does delivery take? Which shipping company do you work with?

Delivery is carried out until 1 working day. We work with a courier company Speedy.

How long does it take to charge the battery?

Charging always depends on battery capacity. For more information about the specific technical parameters of a given model, you can read the product description on our website.

Where is your physical store located?

The store is currently in the city of Varna. We are located in Mall Varna (St. Georgi Benkovski №35), LEVEL -1 (NEXT TO SWAP Cafe). If you can't visit it, order online - we deliver nationwide.

Can I take a payday?

Yes, take advantage of cash-out goods. We have made an integration with DSK on the site. Apply directly online. In our stores you can choose from DSK and Unicredit. For questions related to buying goods on payment, contact us 0893 92 78 37.

Can I send a broken part or scooter for repair?

Of course, we have an authorized service center. Our specialists are always at your service. Send the part or the scooter to the service center in Varna - more information: 0893 92 78 37.

Can I assemble my scooter or bike myself?

Scooters purchased from GO E-motion come with detailed assembly instructions. If you still don't think you can handle it, it's better to contact a specialist.

Which brands do you offer repairs on?

Our service is authorized by the brands MINIMOTORS, KUGOO KIRIN, VSETT, ENGWE. Our specialists have years of experience and are among the best in Bulgaria, so there is no scooter that we cannot repair. We service all kinds of electric scooters.

Do you offer a warranty?

Yes, we offer 2 years warranty on all electric scooters and electric bikes we sell. We have an authorized service center.